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Sandy, UT, United States of America

Incontact Inc.

USPTO Granted Patents = 66

EPO Patents = 2

Trademarks = 5

Forward Citations = 369

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89 inventors (with patents filed for the assignee):

Brian Minert (16 out of 17 patents)

Salil Dhawan (13 out of 38 patents)

Rahul Vyas (9 out of 23 patents)

4. Matthew Lawrence Page (9 out of 10 patents)

5. Omkar Shrihari Joglekar (7 out of 7 patents)

6. Ashish Seth (6 out of 6 patents)

7. Sebastien Roland Mancel (6 out of 6 patents)

8. David Owen Peterson (6 out of 6 patents)

9. Tushar Deshmukh (5 out of 5 patents)

10. Saiprasad Vyawahare (5 out of 5 patents)

11. Deepak Tiwari (5 out of 5 patents)

12. Paul Jarman (5 out of 5 patents)

13. James Andrew Judkins (5 out of 5 patents)

14. Joseph Allan Dean (5 out of 5 patents)

15. Mukesh Kumar Agarwal (4 out of 6 patents)

Core Competencies:

Contact Center Optimization

Multi-Tenant Systems

Agent Efficiency

Data Synchronization

Lifecycle Management

Omni Session Handling

Voice Interaction Routing

Telephony Systems

Dynamic Latency Reduction

Automated Outcome Classification

Multi-Channel Communication

Predictive Dialer Systems

66 patents: Sort by Forward Citations

1. 12474911 - System and method for staggering feature enablement based on call center tenant attributes to control release impact (2025-11-18),

2. 12282879 - System and method for identifying and utilizing agent working from home impact score (2025-04-21),

3. 12238247 - System and method for reconnecting an inbound originated call (2025-02-25),

4. 12190163 - Systems and methods for data synchronization in a multi-tenant synchronization system (2025-01-07),

5. 12169711 - System and method for lifecycle management optimization (2024-12-17),

6. 12141096 - System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center (2024-11-12),

7. 12131125 - Automated outcome classification systems in contact interactions, and methods (2024-10-29),

8. 12106083 - System and method for determining applicable lifecycle rules in lifecycle management systems (2024-10-01),

9. 12026158 - System and method for reducing wait-time in a multichannel contact center (2024-07-02),

10. 12003670 - System and method for redirecting inbound-voice-interactions to digital channels in a contact center (2024-06-04),

11. 11995335 - System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center (2024-05-28),

12. 11838447 - Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system (2023-12-05),

13. 11838287 - Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center (2023-12-05),

14. 11829326 - System and method to conduct staggered maintenance activity based on customer prioritization in a cloud based SaaS platform contact center (2023-11-28),

15. 11782940 - System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center (2023-10-10),

Incontact Inc. is a leading provider of cloud contact center software and workforce optimization solutions. With over 20 years of experience, they help organizations improve customer service, maximize efficiency, and drive business growth. Their comprehensive suite of solutions includes omnichannel routing, analytics, workforce management, and more, all delivered through a secure and scalable cloud platform. Incontact Inc. serves a wide range of industries, from small businesses to large enterprises, and is dedicated to delivering innovative and reliable solutions to meet the evolving needs of their customers.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 30 2025

66 Patents

#2 in Sandy, UT

#57 in Utah

#5,300 in US

#10,736 in the World

Sandy, UT, United States of America

Incontact Inc.

Forward Citations = 369

89 inventors:

Brian Minert (16 out of 17 patents)

Salil Dhawan (13 out of 38 patents)

Rahul Vyas (9 out of 23 patents)

4. Matthew Lawrence Page (9 out of 10 patents)

5. Omkar Shrihari Joglekar (7 out of 7 patents)

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