The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 05, 2023
Filed:
Sep. 09, 2021
Incontact Inc., Salt Lake City, UT (US);
Alex Marmor, South Jordan, UT (US);
InContact Inc., Salt Lake City, UT (US);
Abstract
Systems and methods for coordinating an impromptu voice meeting in an automated call distribution (ACD) system receive a request to initiate the impromptu voice meeting among a team of agent devices; validate the request to initiate the impromptu voice meeting; generate a meeting contact identifier; commence the impromptu voice meeting between an initiator of the request and each of the available agent devices; link a respective state of the initiator of the request and each available agent device among the team of agent devices, to the meeting contact identifier; set a respective state of each unavailable agent device among the team of agent devices to a next state of the meeting contact identifier; and while the impromptu voice meeting is active, adding, by the processor, each respective previously unavailable device to the impromptu voice meeting as it becomes available.