The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 05, 2023
Filed:
Jan. 21, 2021
Incontact Inc., Sandy, UT (US);
Aritra Animesh Dasgupta, Pune, IN;
INCONTACT INC., Sandy, UT (US);
Abstract
A computerized-method for enabling a mode of interaction to support specially-abled needs of agents, via a web-app, in a contact-center. The computerized-method is operating an Application Programming Interface (API) client. The API-client includes receiving credentials from a user, upon login of the user to the web-app and then communicating with an authentication-server for an authentication-service and forwarding the credentials thereto. After successful completion, forwarding the credentials to an authorization-service that is retrieving a preassigned disability role-ID, according to the credentials and transmitting a preassigned disability role-ID in an access-token. The API-client receives the access-token, having the preassigned disability role-ID and sends the access-token to the authorization-service, to receive a permissions-list, according to the preassigned disability role-ID of the user and then stores the permissions-list of the user on a database associated with the API-Client and loads a component to support specially-abled needs, according to the stored permissions-list.