Aritra Animesh Dasgupta

Title: Aritra Animesh Dasgupta: Innovator in Assistive Technology

Introduction

Aritra Animesh Dasgupta is a notable inventor based in Pune, India. He has made significant contributions to the field of assistive technology, particularly in enhancing the interaction capabilities for specially-abled individuals in contact centers. His innovative approach aims to create a more inclusive environment for agents with disabilities.

Latest Patents

Aritra holds a patent for a groundbreaking invention titled "Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center." This computerized method operates through an Application Programming Interface (API) client. The API-client is designed to receive user credentials upon login to the web app and communicates with an authentication server for authentication services. After successful authentication, it forwards the credentials to an authorization service, which retrieves a preassigned disability role-ID based on the credentials. The system then transmits this role-ID in an access token, allowing the API-client to receive a permissions list tailored to the user's needs. This innovative method ultimately supports specially-abled agents by loading components according to their stored permissions.

Career Highlights

Aritra is currently employed at InContact Inc., where he continues to develop solutions that enhance accessibility in technology. His work focuses on creating systems that empower individuals with disabilities, ensuring they have equal opportunities in the workplace.

Collaborations

Due to space constraints, the details of Aritra's collaborations will not be included.

Conclusion

Aritra Animesh Dasgupta's contributions to assistive technology exemplify his commitment to inclusivity and innovation. His patent reflects a significant advancement in supporting specially-abled individuals in professional environments.