Company Filing History:
Years Active: 2020-2023
Title: Innovations by Ashish Seth
Introduction
Ashish Seth is a notable inventor based in Los Altos, California. He has made significant contributions to the field of communication technology, holding a total of six patents. His work focuses on optimizing communication channels to enhance customer interactions.
Latest Patents
One of Ashish Seth's latest patents is titled "Systems and methods for optimal channel selection." This invention provides an optimal communication channel recommendation engine that assesses the environment of the customer to recommend the best communication channel. The engine evaluates various data artifacts, including ambient noise, motion, customer sentiment, and network quality, to ensure effective communication between the customer and the call agent. Another significant patent is the "Real availability application," which offers a computerized method for indicating the availability of a communication-channel type during customer interactions. This method involves analyzing collected data from agent-customer interactions to calculate and display an availability score for the communication channel used.
Career Highlights
Ashish Seth is currently employed at InContact Inc., where he continues to innovate in the field of communication technology. His work has been instrumental in developing systems that improve customer service experiences through better communication strategies.
Collaborations
He has collaborated with notable coworkers such as Sebastien Roland Mancel and Tushar Deshmukh, contributing to the advancement of their projects and innovations.
Conclusion
Ashish Seth's contributions to communication technology through his patents and work at InContact Inc. highlight his role as a significant inventor in the industry. His innovative approaches continue to shape the way businesses interact with customers.