The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 28, 2020
Filed:
Mar. 20, 2019
Nice Ltd, Ra'anana, IL;
Deshmukh Tushar Chandrakant, Pune, IN;
Ashish Seth, Los Altos, CA (US);
Sebastien Roland Mancel, Danville, CA (US);
Pathak Amar Sureshrao, Pune, IN;
Dipjyoti Saikia, Pune, IN;
Joglekar Omkar Shrihari, Pune, IN;
Mirasdar Anand Vasudeo, Pune, IN;
INCONTACT INC., Sandy, UT (US);
Abstract
A computerized method for managing availability states of a user to communicate over multiple communication platforms may include a processor of a computerized system communicating with at least two communication platforms. The processor may be configured to detect a change in an availability state of a user to communicate over a first communication platform from the at least two communication platforms, upon detecting the change, to map availability states of the user to other communication platforms in the at least two communication platforms using a set of mapping rules indicating whether the user is available to manage communications over the other communication platforms, to synchronize the mapped availability states of the user with the other communication platforms, and to rerouting incoming communications to any of the other communication platforms to another user if the user is unavailable to manage the incoming communications based on the synchronized availability states.