Salil Dhawan

USPTO Granted Patents = 38 (Patent Applications = 34)

Average Co-Inventor Count = 3.1

ph-index = 2

Forward Citations = 14(Granted Patents)

Location History:

Magarpatta, IN (2022)
Pune, IN (2017 - 2024)
Maharashtra, IN (2021 - 2024)

Company Filing History:

Avaya Management L.p.

patents

Years Active: 2017-2025

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38 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 12469497 - Computerized-method and computerized-system for training and applying a machine learning (ML) textual behavioral identification model to authenticate an agent, in a digital multi-channel environment (2025-11-11),

2. 12333553 - Systems and methods to triage contact center issues using an incident grievance score (2025-06-17),

3. 12309320 - System and methods of identifying and utilizing agent credibility divergence in contact center quality processes (2025-05-20),

4. 12289428 - System and method to prioritize and resume disconnected customer interactions (2025-04-29),

5. 12282879 - System and method for identifying and utilizing agent working from home impact score (2025-04-21),

6. 12267461 - Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center (2025-04-01),

7. 12190163 - Systems and methods for data synchronization in a multi-tenant synchronization system (2025-01-07),

8. 12056649 - System and method to formulate effective energy breaks in a contact center (2024-08-06),

9. 12026158 - System and method for reducing wait-time in a multichannel contact center (2024-07-02),

10. 12003670 - System and method for redirecting inbound-voice-interactions to digital channels in a contact center (2024-06-04),

11. 11961031 - System and method to gauge agent self-assessment effectiveness in a contact center (2024-04-16),

12. 11847602 - System and method for determining and utilizing repeated conversations in contact center quality processes (2023-12-19),

13. 11800015 - Upfront customer time consideration along with optimized agent desktop in a contact center (2023-10-24),

14. 11782940 - System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center (2023-10-10),

15. 11716671 - Systems and methods for optimal channel selection (2023-08-01),

Title: Innovator Spotlight: Salil Dhawan

Introduction

Salil Dhawan, a renowned inventor based in Pune, India, has made significant contributions to the field of technology with an impressive portfolio consisting of 32 patents. His innovations particularly focus on enhancing data synchronization processes and improving workplace efficiency within contact centers.

Latest Patents

Dhawan's latest patents showcase his expertise in developing cutting-edge solutions. One of his inventions is a system and method for data synchronization in a multi-tenant synchronization system. This method allows for the prioritization of events from multiple tenants based on a tenant prioritization score. Another notable patent is focused on formulating effective energy breaks in a contact center. This computerized method recommends activities for agents during their work shifts by utilizing a machine-learning model to calculate motivation scores and curate a list of recommended activities tailored to each agent's preferences and history.

Career Highlights

Throughout his career, Salil Dhawan has worked with prominent companies such as InContact Inc. and NICE Ltd., where he applied his innovative mindset to improve operational efficiencies and develop advanced technology solutions. His work has been instrumental in shaping best practices within the tech industry.

Collaborations

Dhawan has collaborated with a talented group of professionals, including coworkers Rahul Vyas and Jibin George. Their collective efforts have contributed to the successful implementation of several innovative projects that have pushed the boundaries of technological advancements in their respective fields.

Conclusion

Salil Dhawan's contributions to technology through his patents and collaborations reflect his dedication to innovation. His ongoing work promises to continue impacting the industry positively, paving the way for future advancements in data synchronization and workplace efficiency.

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34 patents pending:

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Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.