This inventor holds 46 USPTO granted patents and 36 published patent applications, primarily in Contact Center Optimization. Top assignees: Nice Ltd, Incontact Inc., Avaya Inc.. Active years: 2017-2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Location History:
- Magarpatta, IN (2022)
- Pune, IN (2017 - 2024)
- Maharashtra, IN (2021 - 2024)
Company Filing History:
23 out of 301 
13 out of 67 
8 out of 2,328 
Years Active: 2017-2026
Areas of Expertise:
Title: Innovator Spotlight: Salil Dhawan
Introduction
Salil Dhawan, a renowned inventor based in Pune, India, has made significant contributions to the field of technology with an impressive portfolio consisting of 32 patents. His innovations particularly focus on enhancing data synchronization processes and improving workplace efficiency within contact centers.
Latest Patents
Dhawan's latest patents showcase his expertise in developing cutting-edge solutions. One of his inventions is a system and method for data synchronization in a multi-tenant synchronization system. This method allows for the prioritization of events from multiple tenants based on a tenant prioritization score. Another notable patent is focused on formulating effective energy breaks in a contact center. This computerized method recommends activities for agents during their work shifts by utilizing a machine-learning model to calculate motivation scores and curate a list of recommended activities tailored to each agent's preferences and history.
Career Highlights
Throughout his career, Salil Dhawan has worked with prominent companies such as InContact Inc. and NICE Ltd., where he applied his innovative mindset to improve operational efficiencies and develop advanced technology solutions. His work has been instrumental in shaping best practices within the tech industry.
Collaborations
Dhawan has collaborated with a talented group of professionals, including coworkers Rahul Vyas and Jibin George. Their collective efforts have contributed to the successful implementation of several innovative projects that have pushed the boundaries of technological advancements in their respective fields.
Conclusion
Salil Dhawan's contributions to technology through his patents and collaborations reflect his dedication to innovation. His ongoing work promises to continue impacting the industry positively, paving the way for future advancements in data synchronization and workplace efficiency.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile