The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2026
Filed:
Apr. 09, 2024
Nice Ltd., Ra'anana, IL;
NICE LTD., Ra'anana, IL;
Abstract
A computerized-method for resolving a query posted on an online-discussion-board of a social-media-platform and awaiting in a queue of a digital-communication-channel. The computerized-method includes: (i) monitoring the digital-communication-channel queue to select the query; (ii) operating an interaction-filtering module against the query to tag responses that were posted in a communication thread of the query in the online-discussion-board of the social-media, as valid; (iii) calculating a resolution-confidence score for each response of the responses that were tagged as valid, by operating a responder-recommended module; (iv) selecting a response from the responses that were tagged as valid that is above a preconfigured threshold and having a highest calculated resolution-confidence score; (v) automatically sending the selected response to the customer as a tryout-solution to the query; and (vi) upon receiving an indication from the customer that the query is resolved, removing the query from the queue of the digital-communication-channel.