Company Filing History:
Years Active: 2025
Title: Pramod Giri: Innovator in Digital Interaction Management
Introduction
Pramod Giri is a notable inventor based in Pune, India. He has made significant contributions to the field of digital interaction management, particularly in enhancing the efficiency of contact centers. His innovative approach has led to the development of a unique method that prioritizes inbound interactions in a digital multi-channel environment.
Latest Patents
Pramod Giri holds a patent for a method titled "Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center." This computer-implemented method involves several key steps. It includes operating an interaction analyzer module to extract metadata parameters from inbound interactions. Additionally, a prioritization module calculates a Digital Interaction Priority Score (DIPS) based on these parameters. The DIPS is then forwarded to an interaction distribution module to route the interaction to an agent accordingly. This score is periodically updated until the interaction is assigned to the agent. Pramod Giri has 1 patent to his name.
Career Highlights
Pramod Giri is currently employed at Nice Ltd., where he applies his expertise in digital interaction management. His work focuses on improving customer service efficiency through innovative technological solutions. His contributions have been instrumental in advancing the capabilities of contact centers.
Collaborations
Pramod has collaborated with talented professionals such as Salil Dhawan and Swati Kadu. Their teamwork has fostered an environment of innovation and creativity, leading to the development of effective solutions in the field.
Conclusion
Pramod Giri's work exemplifies the impact of innovation in digital interaction management. His patented method for prioritizing inbound interactions showcases his commitment to enhancing customer service experiences. Through his career at Nice Ltd. and collaborations with skilled colleagues, he continues to drive advancements in the industry.