The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2026
Filed:
Aug. 28, 2023
Applicant:
Nice Ltd., Ra'anana, IL;
Inventors:
Assignee:
Nice Ltd., , IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/523 (2006.01); G10L 15/08 (2006.01); G10L 15/18 (2013.01);
U.S. Cl.
CPC ...
H04M 3/5141 (2013.01); H04M 3/5183 (2013.01); H04M 3/5235 (2013.01); G10L 2015/088 (2013.01); G10L 15/1815 (2013.01);
Abstract
A system and a method for managing interactions between agent devices and customer devices, the system comprising: a computing device; a local storage; a memory; and a processor, the processor configured to: identify interaction data in interactions between an agent device and a customer device that show a transition from a first connection type to a second connection type; and when a transition in connection types is identified, initiating one or more remedial measures.
Shetty, Sanketh. (2026). System and method to determine and remediate reverse transition from digital channels in a contact center (U.S. Patent No. 12684068). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12684068
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile