The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 29, 2026
Filed:
Jan. 02, 2025
Nice Ltd., Ra'anana, IL;
Darshan Ambhaikar, Pune, IN;
Seemit Shah, Pune, IN;
Salil Dhawan, Pune, IN;
Shunit Metz, Herzliya, IL;
NICE LTD, Ra'anana, IL;
Abstract
A computerized-method for detection and implementation of litigation-hold and release for interactions recordings within a contact center. The computerized-method includes for each recording file of an interaction between a customer and an agent in the contact center: (i) retrieving interaction metadata and interaction analysis; (ii) calculating a Litigation Likelihood Score (LLS) for a recording file of the interaction based on the retrieved interaction metadata and interaction analysis; (iii) setting the recording file on litigation-hold status when the LLS is above a preconfigured threshold for a preconfigured period of time; (iv) checking if there was access to the recording file after the preconfigured period of time has elapsed; and (v) releasing the recording file from litigation-hold status after the preconfigured period of time when there is no access to the recording file.