The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 10, 2026
Filed:
Jul. 04, 2024
System and method for measuring agent-burnout index and identifying a root-cause in a contact center
Nice Ltd., Ra'anana, IL;
Salil Dhawan, Maharashtra, IN;
Makarand Pundlik, Maharashtra, IN;
Darshan Ambhaikar, Maharashtra, IN;
NICE, LTD, Ra'anana, IL;
Abstract
A computerized-method for calculating an agent-burnout index and identifying root-cause factors. The computerized-method includes: (i) for each agent in an agents-database: a. calculating the agent-burnout index by operating a burnout-detection module and storing the agent-burnout index in the agents-database. The agent-burnout index indicates a level of stress and exhaustion of the agent; b. identifying root-cause factors of the calculated agent-burnout index by operating root-cause analyzer module and storing the identified root-cause factors in the agents-database; and (ii) automatically sending a push-notification to a user with details of agent-burnout index for each agent in the agents-database. The push-notification is displayed via a UI associated to a WFM application that is running on a computerized-device of the user.