The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 17, 2024
Filed:
Feb. 01, 2021
Applicant:
Incontact Inc., Salt Lake City, UT (US);
Inventors:
Assignee:
InContact Inc., Salt Lake City, UT (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 8/70 (2018.01); G06F 8/60 (2018.01); H04L 67/00 (2022.01); H04L 67/10 (2022.01);
U.S. Cl.
CPC ...
G06F 8/70 (2013.01); H04L 67/10 (2013.01); H04L 67/34 (2013.01); G06F 8/60 (2013.01);
Abstract
A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.