Company Filing History:
Years Active: 2012
Title: **Joseph Allan Dean: Innovator in Contact Handling Systems**
Introduction
Joseph Allan Dean is a notable inventor based in Crofton, MD. He holds five patents that focus primarily on enhancing contact handling systems. His innovations aim to improve performance and efficiency in the customer service industry.
Latest Patents
Dean's latest patents include advancements in contact handling systems, such as "Contact handling systems including automated return contact response reminders." This invention focuses on accessing and tracking real-time data concerning company representative performance, training, scheduling, and workflow. The improvements proposed aim to enhance customer satisfaction, employee satisfaction, and revenue in the contact handling sector.
Another significant patent is "Broad-based incremental training sessions for company representatives," which also revolves around managing data related to representative performance and training. This system automatically provides training and incentives to improve proficiency, effectiveness, and workflow, thereby contributing positively to customer service efficiency.
Career Highlights
Currently, Joseph Allan Dean works at InContact Inc., where he has dedicated his expertise to refining contact handling processes. His patents demonstrate a commitment to leveraging technology to enhance customer interactions and streamline company operations.
Collaborations
Throughout his career, Dean has collaborated with several professionals in the field, including colleagues Brian Minert and Paul Jarman. These partnerships have likely contributed to the innovative ideas reflected in his patents and further solidified his impact on the industry.
Conclusion
With five patents to his name, Joseph Allan Dean continues to be a driving force in the evolution of contact handling systems. His work not only focuses on improving the operational workflow but also emphasizes the importance of employee training and satisfaction. His contributions have significant implications for the customer service landscape, highlighting the critical relationship between technology and customer experience.