The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Apr. 17, 2023
Incontact Inc., Sandy, UT (US);
Seemit Shah, Pune, IN;
INCONTACT INC., Sandy, UT (US);
Abstract
A computerized-method for determining and utilizing an effectiveness of lifecycle-management for storage of interactions-related objects. In a computerized system that is communicating with a multi-tier storage in a cloud-environment having a lifecycle-rules data-storage to store one or more lifecycle-rules, operating a Retention Effectiveness Calculation (REC) module. The operating of the REC module includes: (i) retrieving all lifecycle-rules from the lifecycle-rules data-storage; (ii) for each lifecycle-rule in the lifecycle rules data-storage calculating a Rule Effectiveness Score (RES); (iii) grouping all the calculated RES by media type; (iv) for each media type, calculating an Object Retention Score (ORS) for the media type; (v) dividing an aggregation of the ORS of all media types by a total number of media types to yield a total ORS for a contact-center; and (vi) updating each lifecycle-rule by changing span of interactions-related-objects in active-storage.