Company Filing History:
Years Active: 2013-2016
Title: Innovations by David Owen Peterson
Introduction
David Owen Peterson is a notable inventor based in Lehi, Utah, with a significant contribution to the field of contact handling systems. He holds a total of six patents, showcasing his expertise and innovative approach to improving customer communication.
Latest Patents
Among his latest patents are "Systems and methods of introducing beneficial communication latency in contact handling systems" and "Systems and methods of parallel media communication in contact handling systems." The first patent focuses on methods and apparatus for enhancing customer interactions by introducing a slower expected communication rate, allowing for a more effective contact experience. The second patent enables parallel communication through multiple media during customer interactions, improving the overall efficiency of contact handling.
Career Highlights
David Owen Peterson has made significant strides in his career, particularly through his work at InContact Inc. His innovative solutions have contributed to advancements in customer service technology, making him a key figure in the industry.
Collaborations
He has collaborated with talented individuals such as Brian Minert and Shane Michael Kelly, further enhancing the innovative environment at InContact Inc.
Conclusion
David Owen Peterson's contributions to contact handling systems through his patents and collaborative efforts highlight his role as a leading inventor in the field. His work continues to influence how businesses communicate with their customers effectively.