The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 05, 2016
Filed:
Jan. 06, 2012
David O Peterson, Lehi, UT (US);
Shane Michael Kelly, Lehi, UT (US);
Matthew Lawrence Page, Sandy, UT (US);
Brian Douglas Minert, Orem, UT (US);
David O Peterson, Lehi, UT (US);
Shane Michael Kelly, Lehi, UT (US);
Matthew Lawrence Page, Sandy, UT (US);
Brian Douglas Minert, Orem, UT (US);
INCONTACT, INC., Midvale, UT (US);
Abstract
Methods and apparatus for improving a contact with a customer in a contact handling system by enabling parallel communication via more than one media during a contact are disclosed. The method can include establishing a first connection path with the customer and communicating a first communication with the customer over the first connection path via a first media. The method can include establishing a second connection path with the customer and communicating a second communication with the customer over the second connection path while the first connection path is open over the second communication path via the second media.