The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2015
Filed:
Jan. 06, 2012
Applicants:
David O. Peterson, Lehi, UT (US);
Shane Michael Kelly, Lehi, UT (US);
Inventors:
David O. Peterson, Lehi, UT (US);
Shane Michael Kelly, Lehi, UT (US);
Assignee:
inContact, Inc., Midvale, UT (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/51 (2006.01); H04M 7/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5141 (2013.01); H04M 3/5166 (2013.01); H04M 3/5183 (2013.01); H04M 3/5191 (2013.01); H04M 7/0027 (2013.01);
Abstract
Methods and apparatus for improving a contact with a customer in a contact handling system are disclosed. The method can include receiving communication from the customer via the first media. The method can include transitioning serially from a first media to a second media. The method can include abandoning the first media during the transition. The method can include receiving communication from the customer via the second media at the contact handling system.