The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 12, 2016
Filed:
Nov. 22, 2011
Brian Douglas Minert, Orem, UT (US);
David O. Peterson, Lehi, UT (US);
Shane Michael Kelly, Lehi, UT (US);
Matthew Lawrence Page, Sandy, UT (US);
Aric Whitaker, Midvale, UT (US);
Brian Douglas Minert, Orem, UT (US);
David O. Peterson, Lehi, UT (US);
Shane Michael Kelly, Lehi, UT (US);
Matthew Lawrence Page, Sandy, UT (US);
Aric Whitaker, Midvale, UT (US);
INCONTACT, INC., Midvale, UT (US);
Abstract
Methods and apparatus for improving a contact with a customer in a contact handling system by introducing a slower expected communication rate to the contact are disclosed. The method can include communication via a first media having a first communication rate. The method can include ceasing communication via the first media. The method can include beginning communication via a second media having a second communication rate slower than the first communication rate. The method can further include ceasing communication via the second media and beginning communication via a third media having a third communication rate faster than the second communication rate.