The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2024
Filed:
Mar. 25, 2021
Applicant:
Incontact Inc., Sandy, UT (US);
Inventor:
Kyle J. Shoaf, Cottonwood Heights, UT (US);
Assignee:
INCONTACT LTD., Sandy, UT (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 40/205 (2020.01); G06F 40/295 (2020.01); G10L 17/00 (2013.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 40/205 (2020.01); G06F 40/295 (2020.01); G10L 17/00 (2013.01);
Abstract
A method of generating a disposition response includes receiving text of a connected contact interaction; determining, by a natural language processor, a sentiment, entities, and key phrases from the text; assigning, by a neural network, a disposition to the contact interaction based on the text, the sentiment, the entities, and the key phrases; generating a disposition response to the contact interaction based on the assigned disposition; and presenting the generated disposition response to a user.