The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 25, 2025
Filed:
Jan. 12, 2023
Applicant:
Incontact Inc., Salt Lake City, UT (US);
Inventors:
Assignee:
InContact Inc., Salt Lake City, UT (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 7/00 (2006.01); H04M 3/00 (2024.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5231 (2013.01); H04M 2203/2088 (2013.01);
Abstract
A system and a method for reestablishing an interrupted connection between a first device such as an agent device and second device such as a customer device may include a computing device; a memory, configured to store customer data related to a customer device of a customer, and a processor. Embodiments may include detecting an interrupted connection between an agent device and the customer device; transmitting customer data for the customer device to an outbound system; and reconnecting the agent device to the customer device using the customer data.