Company Filing History:
Years Active: 2025
Title: Dhanendra Singh: Innovator in Customer Interaction Technologies
Introduction
Dhanendra Singh is a notable inventor based in Pune, India. He has made significant contributions to the field of customer interaction technologies, holding 2 patents that enhance the efficiency of reconnecting with customers.
Latest Patents
His latest patents include a "System and method to prioritize and resume disconnected customer interactions." This innovative system automatically prioritizes and resumes disconnected customer interactions by utilizing a processor to perform various operations. These operations involve receiving a list of disconnected interactions, assigning priority scores, arranging interactions in priority order, and reconnecting customers with agents via selected channels.
Another significant patent is the "System and method for reconnecting an inbound originated call." This system focuses on reestablishing interrupted connections between an agent device and a customer device. It includes detecting interruptions, transmitting customer data, and reconnecting the devices using the stored customer information.
Career Highlights
Dhanendra has worked with prominent companies such as InContact Inc. and Nice Ltd. His experience in these organizations has allowed him to develop and refine his innovative ideas in customer interaction technologies.
Collaborations
He has collaborated with talented individuals like Sudarshan Kannan and Ganesh Hegde, contributing to the advancement of technology in his field.
Conclusion
Dhanendra Singh's work in customer interaction technologies showcases his innovative spirit and dedication to improving customer experiences. His patents reflect a deep understanding of the challenges faced in customer service and provide effective solutions.