For the Inventor, By the Inventor

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San Francisco, CA, United States of America

Talkdesk, Inc.

Calculating rank

USPTO Granted Patents = 41

Trademarks = 3

Forward Citations = 116

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60 inventors (with patents filed for the assignee):

Tiago Paiva (10 out of 10 patents)

Jason Fama (8 out of 10 patents)

Richard Lawrence (7 out of 7 patents)

4. Gennadiy Stepanov (7 out of 7 patents)

5. Jafar Adibi (6 out of 10 patents)

6. António Veloso (6 out of 6 patents)

7. Alexandre Pinheiro (6 out of 6 patents)

8. Bruno Antunes (3 out of 3 patents)

9. Rachel Tsao (2 out of 2 patents)

10. Miguel Mota (2 out of 2 patents)

11. Filipe Valeriano (2 out of 2 patents)

12. Doug Leavitt (2 out of 2 patents)

13. Charanya Kannan (2 out of 2 patents)

14. Joao Carmo (2 out of 2 patents)

15. Marco Costa (2 out of 2 patents)

Core Competencies:

Communication Management

AI Routing

Performance Optimization

Quality Management

Workforce Management

Anomaly Detection

Interactive Voice Response

Customer Experience

Scheduling Agents

Automated Assistance

Data Analysis

Traffic Splitting

41 patents: Sort by Forward Citations

1. 12395588 - Method and apparatus for creating a database of contact center response records (2025-08-19),

2. 12381983 - System and method for managing communications in a networked call center (2025-08-05),

3. 12271848 - Systems and methods for recommending rules for routing calls (2025-04-08),

4. 11971908 - Method and apparatus for detecting anomalies in communication data (2024-04-30),

5. 11943391 - Method and apparatus for routing communications within a contact center (2024-03-26),

6. 11856140 - Predictive communications system (2023-12-26),

7. 11783246 - Systems and methods for workforce management system deployment (2023-10-10),

8. 11736616 - Method and apparatus for automatically taking action based on the content of call center communications (2023-08-22),

9. 11736615 - Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center (2023-08-22),

10. 11706339 - System and method for communication analysis for use with agent assist within a cloud-based contact center (2023-07-18),

11. 11677875 - Method and apparatus for automated quality management of communication records (2023-06-13),

12. 11328205 - Generating featureless service provider matches (2022-05-10),

13. 11201964 - Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response system (2021-12-14),

14. 11184482 - Inferring relationships between call information and CRM data objects (2021-11-23),

15. 11157856 - Systems and methods for quality management system deployment (2021-10-26),

Company Overview

Talkdesk, Inc. is a leading provider of cloud-based contact center solutions, specializing in enhancing customer experience through innovative technology. The company focuses on automated quality management, predictive communications, and workforce management, enabling organizations to optimize performance metrics and improve operational efficiency. With a strong emphasis on artificial intelligence and anomaly detection, Talkdesk empowers businesses to streamline their communication processes and deliver exceptional service in an increasingly competitive landscape.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Nov 10 2026

41 Patents

#112 in San Francisco, CA

#1,996 in California

#8,458 in US

#16,752 in the World

San Francisco, CA, United States of America

Talkdesk, Inc.

Forward Citations = 116

60 inventors:

Tiago Paiva (10 out of 10 patents)

Jason Fama (8 out of 10 patents)

Richard Lawrence (7 out of 7 patents)

4. Gennadiy Stepanov (7 out of 7 patents)

5. Jafar Adibi (6 out of 10 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Talkdesk, Inc.. Retrieved from https://idiyas.com/company/talkdesk

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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