For the Inventor, By the Inventor

Enter assignee name

San Francisco, CA, United States of America

Talkdesk, Inc.

USPTO Granted Patents = 41

Trademarks = 5

Forward Citations = 91

Loading Chart...

Loading Chart...

60 inventors (with patents filed for the assignee):

Tiago Paiva (10 out of 10 patents)

Jason Fama (8 out of 10 patents)

Richard Lawrence (7 out of 7 patents)

4. Gennadiy Stepanov (7 out of 7 patents)

5. Jafar Adibi (6 out of 10 patents)

6. António Veloso (6 out of 6 patents)

7. Alexandre Pinheiro (6 out of 6 patents)

8. Bruno Antunes (3 out of 3 patents)

9. Rachel Tsao (2 out of 2 patents)

10. Miguel Mota (2 out of 2 patents)

11. Filipe Valeriano (2 out of 2 patents)

12. Doug Leavitt (2 out of 2 patents)

13. Charanya Kannan (2 out of 2 patents)

14. Joao Carmo (2 out of 2 patents)

15. Marco Costa (2 out of 2 patents)

41 patents: Sort by Forward Citations

1. 12395588 - Method and apparatus for creating a database of contact center response records (2025-08-19),

2. 12381983 - System and method for managing communications in a networked call center (2025-08-05),

3. 12271848 - Systems and methods for recommending rules for routing calls (2025-04-08),

4. 11971908 - Method and apparatus for detecting anomalies in communication data (2024-04-30),

5. 11943391 - Method and apparatus for routing communications within a contact center (2024-03-26),

6. 11856140 - Predictive communications system (2023-12-26),

7. 11783246 - Systems and methods for workforce management system deployment (2023-10-10),

8. 11736616 - Method and apparatus for automatically taking action based on the content of call center communications (2023-08-22),

9. 11736615 - Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center (2023-08-22),

10. 11706339 - System and method for communication analysis for use with agent assist within a cloud-based contact center (2023-07-18),

11. 11677875 - Method and apparatus for automated quality management of communication records (2023-06-13),

12. 11328205 - Generating featureless service provider matches (2022-05-10),

13. 11201964 - Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response system (2021-12-14),

14. 11184482 - Inferring relationships between call information and CRM data objects (2021-11-23),

15. 11157856 - Systems and methods for quality management system deployment (2021-10-26),

Talkdesk, Inc. is a cloud-based contact center software provider that enables businesses to create exceptional customer experiences. They offer a scalable and customizable platform that includes voice, chat, and email channels, as well as advanced features like IVR, analytics, and integrations with other business tools. Talkdesk's solution is designed to improve call center efficiency, agent productivity, and customer satisfaction by providing a seamless and efficient communication platform.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 9 2025

41 Patents

#107 in San Francisco, CA

#1,925 in California

#8,156 in US

#16,191 in the World

San Francisco, CA, United States of America

Talkdesk, Inc.

Forward Citations = 91

60 inventors:

Tiago Paiva (10 out of 10 patents)

Jason Fama (8 out of 10 patents)

Richard Lawrence (7 out of 7 patents)

4. Gennadiy Stepanov (7 out of 7 patents)

5. Jafar Adibi (6 out of 10 patents)

Please report any incorrect information to support@idiyas.com

Loading…