Company Filing History:
Years Active: 2015-2023
Title: The Innovative Contributions of Jafar Adibi
Introduction
Jafar Adibi is a prominent inventor based in Los Angeles, CA, known for his significant contributions to the field of communication technology. With a total of 10 patents to his name, Adibi has developed innovative solutions that enhance customer experience and streamline operations within contact centers.
Latest Patents
Among his latest patents is a system and method for communication analysis designed for use with agent assist within a cloud-based contact center. This invention focuses on methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative solution aimed at minimizing search and data entry tasks, thereby reducing costs and improving quality. This tool is natively built and fully unified within the agent interface, ensuring that all data remains protected from third-party sharing. Another notable patent involves generating featureless service provider matches. This disclosure relates to systems and methods that utilize machine learning to predict service provider matches based on raw communication data. The systems employ a trained neural network to generate predictions based on incoming audio, text, or video communications, allowing for efficient routing to the matched service provider.
Career Highlights
Throughout his career, Jafar Adibi has worked with notable companies such as Talkdesk, Inc. and Reunify LLC. His work has significantly impacted the way contact centers operate, particularly in enhancing the efficiency of customer service agents.
Collaborations
Adibi has collaborated with talented individuals in the industry, including Tiago Paiva and Bruno Antunes, contributing to the development of innovative solutions in communication technology.
Conclusion
Jafar Adibi's contributions to the field of communication technology through his patents and career achievements highlight his role as a leading inventor. His innovative solutions continue to shape the future of customer service in contact centers.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.