The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2023
Filed:
Oct. 30, 2019
Applicant:
Talkdesk, Inc., San Francisco, CA (US);
Inventors:
Jafar Adibi, Los Angeles, CA (US);
Tiago Paiva, San Francisco, CA (US);
Charanya Kannan, Oakland, CA (US);
Bruno Antunes, São Silvestre, PT;
Joao Carmo, Oporto, PT;
Marco Costa, Lisbon, PT;
Assignee:
Talkdesk, Inc., San Francisco, CA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 15/22 (2006.01); G10L 15/18 (2013.01); G10L 25/63 (2013.01); G10L 15/30 (2013.01); G06F 16/953 (2019.01); G06F 9/54 (2006.01); G06Q 30/016 (2023.01); G10L 15/26 (2006.01); H04M 3/493 (2006.01); H04M 3/523 (2006.01); H04M 11/10 (2006.01); G06F 16/903 (2019.01); G06F 16/9038 (2019.01); G06N 20/00 (2019.01); G06F 40/279 (2020.01); G06F 40/205 (2020.01); G06F 40/30 (2020.01); G06N 5/04 (2023.01); H04L 67/10 (2022.01); G06Q 10/1093 (2023.01); G06F 16/9538 (2019.01); G10L 17/00 (2013.01); G10L 17/06 (2013.01); G10L 21/0272 (2013.01); H04M 3/42 (2006.01); H04W 4/14 (2009.01); G06F 16/23 (2019.01); G06F 16/242 (2019.01); G06F 16/248 (2019.01); G06N 3/006 (2023.01); G06Q 10/107 (2023.01); G06F 40/174 (2020.01); G06F 16/9535 (2019.01); G06F 16/2457 (2019.01); G10L 15/02 (2006.01); G06N 5/02 (2023.01); G06F 16/25 (2019.01); G10L 15/08 (2006.01); G06F 3/0484 (2022.01); G06F 3/0485 (2022.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); G06F 9/54 (2013.01); G06F 16/2379 (2019.01); G06F 16/248 (2019.01); G06F 16/2425 (2019.01); G06F 16/24575 (2019.01); G06F 16/252 (2019.01); G06F 16/9038 (2019.01); G06F 16/90335 (2019.01); G06F 16/953 (2019.01); G06F 16/9535 (2019.01); G06F 16/9538 (2019.01); G06F 40/174 (2020.01); G06F 40/205 (2020.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G06N 3/006 (2013.01); G06N 5/02 (2013.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01); G06Q 10/107 (2013.01); G06Q 10/1095 (2013.01); G06Q 30/016 (2013.01); G10L 15/02 (2013.01); G10L 15/1815 (2013.01); G10L 15/1822 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); G10L 15/30 (2013.01); G10L 17/00 (2013.01); G10L 17/06 (2013.01); G10L 21/0272 (2013.01); G10L 25/63 (2013.01); H04L 67/10 (2013.01); H04M 3/42382 (2013.01); H04M 3/4933 (2013.01); H04M 3/4936 (2013.01); H04M 3/4938 (2013.01); H04M 3/5141 (2013.01); H04M 3/5166 (2013.01); H04M 3/5175 (2013.01); H04M 3/5191 (2013.01); H04M 3/5232 (2013.01); H04M 3/5233 (2013.01); H04M 3/5235 (2013.01); H04M 3/5237 (2013.01); H04M 11/10 (2013.01); H04W 4/14 (2013.01); G06F 3/0484 (2013.01); G06F 3/0485 (2013.01); G10L 2015/088 (2013.01); G10L 2015/223 (2013.01); H04M 2201/40 (2013.01); H04M 2201/41 (2013.01); H04M 2203/558 (2013.01); H04M 2203/6045 (2013.01); H04M 2203/6072 (2013.01);
Abstract
Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.