Charanya Kannan

Title: Charanya Kannan: Innovator in Cloud-Based Contact Center Solutions

Introduction

Charanya Kannan is a prominent inventor based in Oakland, CA, who has made significant contributions to the field of cloud-based contact center solutions. With a total of two patents to her name, she has developed innovative methods that enhance customer experience and reduce agent effort through the use of artificial intelligence.

Latest Patents

Charanya's latest patents include a "System and method for communication analysis for use with agent assist within a cloud-based contact center." This invention focuses on reducing agent effort and improving customer experience quality by minimizing search and data entry tasks. The Agent Assist tool is designed to be natively built and fully unified within the agent interface, ensuring that all data remains protected from third-party sharing. Another notable patent is the "System and method for SMS and email enabled automated agent assistance within a cloud-based contact center." Similar to her first patent, this invention aims to enhance the efficiency of contact centers by leveraging artificial intelligence to streamline processes.

Career Highlights

Charanya Kannan is currently employed at Talkdesk, Inc., where she continues to innovate and develop solutions that improve the functionality of contact centers. Her work has been instrumental in creating tools that not only enhance the quality of customer interactions but also reduce operational costs for businesses.

Collaborations

Charanya collaborates with talented individuals such as Jafar Adibi and Tiago Paiva, contributing to a dynamic team focused on advancing technology in the contact center industry.

Conclusion

Charanya Kannan's contributions to cloud-based contact center solutions exemplify her commitment to innovation and improving customer service experiences. Her patents reflect a deep understanding of the challenges faced by contact centers and provide effective solutions to address them.