The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2020
Filed:
Oct. 30, 2019
Applicant:
Talkdesk, Inc., San Francisco, CA (US);
Inventors:
Jafar Adibi, Los Angeles, CA (US);
Tiago Paiva, San Francisco, CA (US);
Bruno Antunes, São Silvestre, PT;
Assignee:
TALKDESK INC., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 15/22 (2006.01); G10L 13/047 (2013.01); G10L 15/18 (2013.01); G10L 13/033 (2013.01); G10L 13/04 (2013.01);
U.S. Cl.
CPC ...
H04M 3/5158 (2013.01); G10L 13/033 (2013.01); G10L 13/043 (2013.01); G10L 13/047 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); H04M 3/5166 (2013.01); G10L 2015/223 (2013.01);
Abstract
A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.