Company Filing History:
Years Active: 2021-2023
Title: Gennadiy Stepanov: Innovator in Call Center Technology
Introduction
Gennadiy Stepanov is a notable inventor based in Hallandale Beach, FL (US). He has made significant contributions to the field of call center technology, holding a total of 7 patents. His work focuses on improving communication management and agent scheduling in networked environments.
Latest Patents
One of his latest patents is titled "Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center." This invention outlines a method and apparatus for scheduling agents in a call center to meet predefined service levels. It involves managing communications associated with queues that represent various categories, including concurrent queues that allow multiple communications to be handled by a single agent. The method includes executing simulations to assess the effectiveness of agents based on skill group weighting.
Another significant patent is "Systems and methods for scheduling deferred queues." This system determines the workload requirements for deferred communications across specified intervals. It also considers the staffing needs for immediate queues, allowing for optimal scheduling of agents to ensure a balanced workload across both immediate and deferred communications.
Career Highlights
Gennadiy Stepanov currently works at Talkdesk, Inc., where he continues to innovate in the realm of call center solutions. His expertise in managing communications and scheduling has positioned him as a key player in enhancing operational efficiency within the industry.
Collaborations
Some of his notable coworkers include Jason Fama and Richard Lawrence, who contribute to the collaborative environment at Talkdesk, Inc. Their combined efforts help drive advancements in call center technology.
Conclusion
Gennadiy Stepanov's contributions to call center technology through his innovative patents demonstrate his commitment to improving communication management. His work continues to influence the industry, making significant strides in operational efficiency and agent scheduling.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.