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For the Inventor, By the Inventor

Hallandale Beach, FL, United States of America

Gennadiy Stepanov

This inventor holds 7 USPTO granted patents and 3 published patent applications. Top assignee: Talkdesk, Inc.. Active years: 2021-2023.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Gennadiy Stepanov. Retrieved from https://idiyas.com/inventor/gennadiy-stepanov

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Calculating rank
USPTO Granted Patents = 7 

% Patents Active = 100.0

Average Co-Inventor Count = 3.2

ph-index = 2

Forward Citations = 7(Granted Patents)


Company Filing History:

goldMedal7 out of 41 
 
Talkdesk, Inc.
 patents

Years Active: 2021-2023

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7 patents (USPTO):Explore Patents
1. 11736615 - Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center (2023-08-22),
2. 11146681 - Systems and methods for scheduling deferred queues (2021-10-12),
3. 10931826 - Scheduling agents using skill group weights (2021-02-23),
4. 10931824 - Scheduling agents using skill group weights (2021-02-23),
5. 10931823 - Scheduling agents using skill group weights (2021-02-23),
6. 10929796 - Scheduling agents using skill group weights (2021-02-23),
7. 10929795 - Scheduling agents using skill group weights (2021-02-23),

Title: Gennadiy Stepanov: Innovator in Call Center Technology

Introduction

Gennadiy Stepanov is a notable inventor based in Hallandale Beach, FL (US). He has made significant contributions to the field of call center technology, holding a total of 7 patents. His work focuses on improving communication management and agent scheduling in networked environments.

Latest Patents

One of his latest patents is titled "Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center." This invention outlines a method and apparatus for scheduling agents in a call center to meet predefined service levels. It involves managing communications associated with queues that represent various categories, including concurrent queues that allow multiple communications to be handled by a single agent. The method includes executing simulations to assess the effectiveness of agents based on skill group weighting.

Another significant patent is "Systems and methods for scheduling deferred queues." This system determines the workload requirements for deferred communications across specified intervals. It also considers the staffing needs for immediate queues, allowing for optimal scheduling of agents to ensure a balanced workload across both immediate and deferred communications.

Career Highlights

Gennadiy Stepanov currently works at Talkdesk, Inc., where he continues to innovate in the realm of call center solutions. His expertise in managing communications and scheduling has positioned him as a key player in enhancing operational efficiency within the industry.

Collaborations

Some of his notable coworkers include Jason Fama and Richard Lawrence, who contribute to the collaborative environment at Talkdesk, Inc. Their combined efforts help drive advancements in call center technology.

Conclusion

Gennadiy Stepanov's contributions to call center technology through his innovative patents demonstrate his commitment to improving communication management. His work continues to influence the industry, making significant strides in operational efficiency and agent scheduling.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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