Company Filing History:
Years Active: 2019-2023
Title: Innovations by Jason Fama
Introduction
Jason Fama is an accomplished inventor based in San Carlos, CA, with a remarkable portfolio of 10 patents. His work primarily focuses on enhancing workforce management systems and improving quality management in communication records.
Latest Patents
One of his latest patents is titled "Systems and methods for workforce management system deployment." This invention provides a system for quickly deploying workforce management (WFM) systems in contact centers. It allows users or administrators to swiftly install a WFM application on a deployment server. The administrator can grant the WFM application access to contact center data, enabling it to import information about customers, agents, queues, teams, and other relevant items. The imported data may also include presence data about agents, teams, and customers. Based on this data, the WFM application can execute workflows to determine maximum and minimum hours, break patterns, and shift data for agents and teams.
Another significant patent is the "Method and apparatus for automated quality management of communication records." This invention utilizes automated transcription and intent detection, along with an AI model, to evaluate interactions between agents and customers in a call center environment. The evaluation flow used for manual assessments is leveraged, allowing evaluators to correct AI evaluations when necessary. These corrections enable the AI model to be retrained, accommodating the specifics of the business and center, which results in increased confidence in the AI model over time.
Career Highlights
Throughout his career, Jason has worked with notable companies such as Talkdesk, Inc. and Directly Software, Inc. His contributions to these organizations have significantly advanced their capabilities in workforce management and communication quality.
Collaborations
Jason has collaborated with talented individuals, including Richard Lawrence and Gennadiy Stepanov, who have contributed to his innovative projects.
Conclusion
Jason Fama's inventions and patents reflect his dedication to improving workforce management and communication quality in contact centers. His innovative solutions continue to shape the industry and enhance operational efficiency.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.