Filipe Valeriano

Title: Innovations by Filipe Valeriano

Introduction

Filipe Valeriano is an accomplished inventor based in Coimbra, Portugal. He has made significant contributions to the field of communication technologies, particularly in the management of call centers. With two patents to his name, Valeriano's work focuses on enhancing the efficiency of communication systems.

Latest Patents

Valeriano's latest patents include a method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center. This invention provides a method and apparatus for scheduling agents in a call center to meet predefined service levels. The system allows for multiple concurrent communications to be handled by a single agent, optimizing the use of resources. His second patent involves systems and methods for scheduling deferred queues. This system determines workload requirements for deferred communications and schedules agents accordingly, ensuring a smooth operation across immediate and deferred queues.

Career Highlights

Filipe Valeriano is currently employed at Talkdesk, Inc., a company known for its innovative cloud-based call center solutions. His work at Talkdesk has allowed him to apply his inventions in real-world scenarios, contributing to the advancement of communication technologies.

Collaborations

Valeriano collaborates with talented professionals such as Gennadiy Stepanov and João Matias. These collaborations enhance the development and implementation of innovative solutions in the field.

Conclusion

Filipe Valeriano's contributions to communication technology through his patents demonstrate his commitment to innovation and efficiency in call center operations. His work continues to influence the industry positively.