Miguel Mota

Title: Innovations by Inventor Miguel Mota

Introduction

Miguel Mota is a notable inventor based in Lisbon, Portugal. He has made significant contributions to the field of communication management systems and customer relationship management (CRM) through his innovative patents. With a total of two patents to his name, Mota's work focuses on enhancing the efficiency of communication processes.

Latest Patents

One of Miguel Mota's latest patents is titled "Inferring relationships between call information and CRM data objects." This system utilizes intelligent logic to determine information from communications and infer relevant CRM objects related to those communications. The user interface presented by the system allows agents to review, select, and relate communication information to one or more CRM objects. This innovation significantly improves the efficiency of communication management systems and CRM systems by reducing the number of steps needed to relate communication information with CRM objects.

Another patent by Mota is "Generating intelligent contact routing configurations." This system provides an interface within a CRM system that enables users to select a routing option for a contact based on a specified CRM data object. By allowing a data dip into the CRM database, the system updates a routing state machine and activates the selected routing option for the contact, streamlining the communication process.

Career Highlights

Miguel Mota is currently employed at Talkdesk, Inc., where he continues to develop innovative solutions in the field of communication management. His work at Talkdesk has positioned him as a key player in enhancing CRM systems and improving user experiences.

Collaborations

Mota collaborates with talented individuals such as Rachel Tsao and Mario Carvalho, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

In summary, Miguel Mota is an accomplished inventor whose patents have significantly advanced the field of communication management and CRM systems. His innovative solutions continue to shape the industry and improve efficiency for users.