The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 19, 2025
Filed:
Aug. 28, 2023
Talkdesk, Inc., San Francisco, CA (US);
Jiali Xiang, Wuhan, CN;
Marta Sofia Da Silva Pereira, Oporto, PT;
João Ribeiro Marques, Lisbon, PT;
Vitor Alves Cardoso, Coimbra, PT;
Dina Raquel Dias Barbosa, Lisbon, PT;
Haili Zhen, Wuhan, CN;
Isa Maria Da Silva Costa, Lisbon, PT;
Alex Harvey Wake, Shrewsbury, GB;
Talkdesk, Inc., San Francisco, CA (US);
Abstract
Methods and systems for creating and using a knowledge base in a contact center. Templates, including responses to specific issues, are made available to agents in dynamic manner to allow agents to be more efficient while performing their daily job. A centralized database of templates is created in a novel manner to be used for multiple digital channels. The templates can be used and reused by multiple systems such as an agent assistant system or a virtual agent system, providing an integrated and consistent experience for responding to communications in a contact center.