Company Filing History:
Years Active: 2025
Title: Vitor Alves Cardoso: Innovator in Contact Center Solutions
Introduction
Vitor Alves Cardoso is a notable inventor based in Coimbra, Portugal. He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique patent that enhances the efficiency of contact center operations.
Latest Patents
Vitor holds a patent for a "Method and apparatus for creating a database of contact center response records." This invention focuses on methods and systems for creating and utilizing a knowledge base in a contact center. The patent outlines how templates, including responses to specific issues, are made available to agents in a dynamic manner. This allows agents to perform their daily tasks more efficiently. A centralized database of templates is created in a novel manner to be used across multiple digital channels. The templates can be utilized and reused by various systems, such as an agent assistant system or a virtual agent system, providing an integrated and consistent experience for responding to communications in a contact center. Vitor has 1 patent to his name.
Career Highlights
Vitor Alves Cardoso is currently employed at Talkdesk, Inc., a company known for its innovative solutions in the contact center industry. His work at Talkdesk has allowed him to apply his inventive ideas in a practical setting, contributing to the advancement of customer service technologies.
Collaborations
Throughout his career, Vitor has collaborated with talented individuals such as Jiali Xiang and Marta Sofia Da Silva Pereira. These collaborations have fostered a creative environment that encourages innovation and the development of cutting-edge solutions.
Conclusion
Vitor Alves Cardoso is a pioneering inventor whose work in contact center technology has the potential to transform the industry. His patent reflects a commitment to improving efficiency and effectiveness in customer service operations. His contributions are a testament to the importance of innovation in today's digital landscape.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.