The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 30, 2024
Filed:
Jun. 17, 2022
Applicant:
Talkdesk, Inc., San Francisco, CA (US);
Inventors:
Pedro Filipe Caldeira Neves, Arganil, PT;
Nuno André de Matos Lopes Cardoso, Coimbra, PT;
Assignee:
Talkdesk, Inc., San Francisco, CA (US);
Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 16/28 (2019.01); G06F 16/22 (2019.01);
U.S. Cl.
CPC ...
G06F 16/285 (2019.01); G06F 16/2282 (2019.01);
Abstract
A method and system for determining anomalies in call center communications. Data relating to communications is streamed and processed to obtain baseline probability distributions over various domains of communications. Streams related to subsequent calls are compared to the baselines to determine anomalies.