Company Filing History:
Years Active: 2020-2025
Title: Innovations by Alexandre Pinheiro
Introduction
Alexandre Pinheiro is a notable inventor based in Lisbon, Portugal. He has made significant contributions to the field of communication systems, holding a total of 6 patents. His work focuses on enhancing the efficiency of call routing and agent management in contact centers.
Latest Patents
One of Alexandre's latest patents is titled "Systems and methods for recommending rules for routing calls." In this invention, a company can utilize agents from a contact center to manage calls effectively. The company identifies customer categories, such as technical support and billing, and instead of creating rules manually, the contact center leverages historical call data to recommend optimal routing rules based on performance metrics and customer satisfaction. This approach allows for tailored recommendations that consider the specific industry of the company.
Another significant patent is "Systems and methods for routing communications to agents based on attributes." This invention assigns various attributes to agents based on their skills, such as accounting, technical support, and language proficiency. Administrators can then create rules to route communications to agents based on these attributes and the customer category associated with the communication.
Career Highlights
Alexandre Pinheiro is currently employed at Talkdesk, Inc., a company known for its innovative cloud-based contact center solutions. His work at Talkdesk has allowed him to develop and refine systems that improve customer service efficiency and agent performance.
Collaborations
One of Alexandre's notable collaborators is António Veloso. Their partnership has contributed to the development of advanced communication systems that enhance the overall functionality of contact centers.
Conclusion
Alexandre Pinheiro's contributions to the field of communication systems through his patents demonstrate his innovative spirit and commitment to improving customer service operations. His work continues to influence the way contact centers manage calls and agents, paving the way for more efficient communication solutions.