For the Inventor, By the Inventor

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Dulles, VA, United States of America

Ser Solutions, Inc.

USPTO Granted Patents = 11

Forward Citations = 634

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13 inventors (with patents filed for the assignee):

Jonathan M Wineberg (4 out of 4 patents)

Lawrence P Mark (4 out of 6 patents)

Robert Scarano (3 out of 5 patents)

4. Neil D Pundit (3 out of 3 patents)

5. Arunachalam Ravichandran (3 out of 3 patents)

6. Harry Urbschat (2 out of 17 patents)

7. Geoffrey J Giordano (1 out of 2 patents)

8. Kori Lambert (1 out of 2 patents)

9. Gannady Lapir (1 out of 1 patent)

10. Pal Ruján (1 out of 1 patent)

11. Gert J Reinhardt (1 out of 1 patent)

12. Paul Zmuda (1 out of 2 patents)

13. Peter D Morley (1 out of 1 patent)

11 patents: Sort by Forward Citations

1. 7584101 - System for and method of automated quality monitoring (2009-09-01),

2. 7133828 - Methods and apparatus for audio data analysis and data mining using speech recognition (2006-11-07),

3. 7076427 - Methods and apparatus for audio data monitoring and evaluation using speech recognition (2006-07-11),

4. 6983345 - Associative memory (2006-01-03),

5. 6976207 - Classification method and apparatus (2005-12-13),

6. 6772164 - Database system (2004-08-03),

7. 6310951 - Reassignment of agents (2001-10-30),

8. 6282283 - Optimization of agent transfers in call blending (2001-08-28),

9. 6282282 - Call center outbound/inbound balance system (2001-08-28),

10. 6278777 - System for managing agent assignments background of the invention (2001-08-21),

11. 6278776 - Outbound switch pacing (2001-08-21),

Ser Solutions, Inc. is a leading provider of innovative software solutions for workforce management and customer engagement. With over 20 years of experience, we offer cutting-edge technologies that help businesses streamline their operations and enhance customer experiences. Our solutions include workforce optimization, contact center management, and analytics tools to drive performance and productivity.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 16 2025

11 Patents

#18 in Dulles, VA

#483 in Virginia

#26,694 in US

#50,192 in the World

Dulles, VA, United States of America

Ser Solutions, Inc.

Forward Citations = 634

13 inventors:

Jonathan M Wineberg (4 out of 4 patents)

Lawrence P Mark (4 out of 6 patents)

Robert Scarano (3 out of 5 patents)

4. Neil D Pundit (3 out of 3 patents)

5. Arunachalam Ravichandran (3 out of 3 patents)

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