The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 21, 2001
Filed:
Dec. 22, 1997
Lawrence P. Mark, Trumbell, CT (US);
Paul Zmuda, Stratford, CT (US);
SER Solutions, Herndon, VA (US);
Abstract
In an outbound call management system, calls to dial are placed in a buffer queue before transfer to the outbound switch. The rated switch capacity (i.e., X calls per minute) is divided into small submultiples (i.e., Y calls per second) such that short term switch capacity will not be exceeded. Calls are transferred from the queue at the submultiple rate or less depending upon the number of calls in the queue. The time scale is small enough that this instantaneous rate at which calls can be transferred from the queue to the switch does not exceed the instantaneous capacity of the switch. If calls are being placed into the queue at a faster rate than they are sent to the switch, the number of calls in the queue will increase. The call management system will see a resultant apparent increase in the number of placed but unanswered calls. The call management system uses the number of available trunks as a factor when calculating the number of calls to dial, if the number of calls in the queue exceeds a certain number, the call management system will interpret the situation as one in which all the trunks are in use. In this situation, the call management system reduces the number of calls to be dialed.