Company Filing History:
Years Active: 1999-2001
Title: **Paul Zmuda: Innovator in Outbound Call Management Systems**
Introduction
Paul Zmuda is an innovative inventor based in Stratford, CT, United States, known for his contributions to the field of outbound call management systems. With two patents to his name, Paul has demonstrated a keen ability to enhance and optimize the efficiency of call handling processes.
Latest Patents
Paul Zmuda's latest patents focus on advancing outbound call management through unique methodologies. One of his patents, titled "Outbound Switch Pacing," introduces a novel approach where calls are placed in a buffer queue before being transferred to the outbound switch. This system divides the rated switch capacity into smaller submultiples, ensuring that the short-term switch capacity is never exceeded. By managing the transfer of calls from the queue at a controlled rate, the system significantly improves operational efficiency. Furthermore, his patent on "Call Pacing Method" employs a predictive 'look-ahead' calculation to anticipate the effects of call abandon rates. This innovative method recalibrates dialing speeds based on projected outcomes, enabling better management of unanswered calls and avoiding excessive abandon rates.
Career Highlights
Throughout his career, Paul Zmuda has worked with several notable companies, including Eis International, Inc. and Ser Solutions, Inc. His experiences in these organizations have helped refine his skill set and contribute significantly to the development of effective call management solutions.
Collaborations
Paul has collaborated with esteemed colleagues such as John E. David and Lawrence P. Mark. Working alongside these professionals has not only enhanced his innovations but has also fostered discussions that have led to novel methodologies within the industry.
Conclusion
Paul Zmuda's inventive spirit and dedication to improving outbound call management systems exemplify the impact one individual can have on technology and processes in the telecommunications industry. His innovative patents reflect a deep understanding of both theoretical and practical elements, ensuring that his work continues to benefit call management systems for companies and organizations aiming for efficiency and effectiveness.