The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 25, 1999
Filed:
Mar. 23, 1998
John E David, Fairfield, CT (US);
Paul Zmuda, Stratford, CT (US);
EIS International Inc., Herndon, VA (US);
Abstract
A 'look-ahead' calculation projects what would be the effect on the abandon rate if several additional abandons happened to occur. The method uses the result of this 'look-ahead' calculation of a projected abandon rate to modify its estimation of the number of ringing dials that will or will not result in an answer. If the projected abandon rate indicates the abandon rate is sensitive to an increase in the number of abandons, the method increases the estimate of those ringing calls which are likely to answer by up to two and one-half times the 'average', depending on the degree of sensitivity. If the sensitivity forecasts little danger of exceeding the set abandon rate, the method decreases the estimate of ringing calls that will answer by up to one-half. In the former case, dialing is slowed down and in the latter, dialing is speeded up. Both cases have the advantage to 'looking ahead' rather than simply reacting to events that may not be quickly correctable once they have occurred.