John E David

Title: Innovator Spotlight: John E. David

Introduction:

John E. David, an inventive mind hailing from Fairfield, CT, has made significant contributions to the field of call pacing methods with his innovative patents. With a total of three patents to his name, John E. David's work at Eis International, Inc. has revolutionized the way call centers optimize agent availability and call answering probabilities.

Latest Patents:

John E. David's latest patents focus on a sophisticated call pacing method that takes into account agent availability, call answers, and the maximum abandon rate. The method involves assigning weights to agents engaged in calls or after-call work, predicting the number of agents that will become free within a specified time window, and adjusting call pacing based on projected abandon rates.

Career Highlights:

Throughout his career, John E. David has demonstrated a keen ability to blend statistical analysis with practical application in the realm of call center operations. His innovative call pacing methods have set new standards for efficiency and customer service, earning him recognition as a pioneer in the field.

Collaborations:

One of John E. David's esteemed coworkers at Eis International, Inc. is Paul Zmuda. Together, they have worked on refining and implementing cutting-edge call pacing strategies that have gained widespread acclaim in the industry. Paul Zmuda's expertise complements John E. David's inventive prowess, resulting in impactful collaborations that drive continuous innovation.

Conclusion:

In conclusion, John E. David's inventive spirit and dedication to improving call center operations have left an indelible mark on the industry. Through his groundbreaking patents and collaborations with industry peers like Paul Zmuda, John E. David continues to push the boundaries of innovation and set new benchmarks for excellence in the field of call pacing methods.