Location History:
- Trumbell, CT (US) (2001)
- Trumbull, CT (US) (2006 - 2011)
Company Filing History:
Years Active: 2001-2011
Title: Innovations by Lawrence P Mark
Introduction
Lawrence P Mark is a notable inventor based in Trumbull, Connecticut, with a significant contribution to the field of audio data analysis and quality monitoring. He holds a total of six patents, showcasing his innovative approach to technology and problem-solving.
Latest Patents
Among his latest patents is a system and method for audio data analysis and data mining using speech recognition. This invention provides an audio analysis intelligence tool that allows for ad-hoc search capabilities using spoken words as an organized data form. An SQL-like interface is utilized to process and search audio data, combining it with traditional data forms to enhance the search for audio segments that meet minimum confidence levels for a match. Another significant patent is a system for automated quality monitoring. This invention automates call monitoring activities to evaluate and improve agent-customer interactions. Instead of listening to entire calls or monitoring a small fraction, the system performs highly accurate, automated evaluations of all customer interactions. This automation empowers contact center operators to address quality issues, measure, coach, and reward agents more accurately, and identify critical business trends.
Career Highlights
Lawrence has worked with several companies throughout his career, including Ser Solutions, Inc. and Siemens Enterprise Communications, Inc. His experience in these organizations has contributed to his expertise in audio analysis and quality monitoring technologies.
Collaborations
He has collaborated with notable professionals in the field, including Robert Scarano and Geoffrey J Giordano, enhancing his innovative projects through teamwork and shared expertise.
Conclusion
Lawrence P Mark's contributions to audio data analysis and automated quality monitoring reflect his commitment to innovation and excellence in technology. His patents not only demonstrate his inventive spirit but also provide valuable tools for improving customer interactions in various industries.