This inventor holds 2 USPTO granted patents, plus 1 CIPO patent and 1 EPO patent. Top assignees: Ser Solutions, Inc., Siemens Enterprise Communications, Inc.. Active years: 2009-2011.
Company Filing History:
Years Active: 2009-2011
Title: Kori Lambert: Innovator in Automated Quality Monitoring
Introduction
Kori Lambert is a notable inventor based in Stamford, CT (US), recognized for her contributions to the field of automated quality monitoring. With a total of 2 patents, she has made significant strides in enhancing agent-customer interactions through innovative technology.
Latest Patents
One of Kori Lambert's latest patents is a system and method for automated quality monitoring. This invention automates call monitoring activities to evaluate and directly improve agent-customer interactions. Instead of listening to entire calls or monitoring only a small fraction of calls made in contact centers, her system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, the system empowers contact center operators to address quality issues, measure, coach, and reward agents more accurately, and identify business-critical trends.
Career Highlights
Throughout her career, Kori has worked with prominent companies such as Siemens Enterprise Communications, Inc. and Ser Solutions, Inc. Her experience in these organizations has contributed to her expertise in developing innovative solutions for quality monitoring.
Collaborations
Kori has collaborated with notable professionals in her field, including Lawrence P Mark and Geoffrey J Giordano. These collaborations have further enriched her work and contributed to her success as an inventor.
Conclusion
Kori Lambert's innovative work in automated quality monitoring showcases her dedication to improving customer interactions and enhancing the efficiency of contact centers. Her patents reflect her commitment to advancing technology in this vital area.