This inventor holds 1 USPTO granted patent. Top assignee: Ser Solutions, Inc.. Active years: 2001.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2001
Title: Innovations by Peter D Morley
Introduction
Peter D Morley is an accomplished inventor based in Falls Church, VA (US). He has made significant contributions to the field of call center management through his innovative patent. His work focuses on enhancing the efficiency of agent assignments in multimedia call centers.
Latest Patents
Peter D Morley holds a patent for a "System for managing agent assignments." This invention is designed to optimize the transfer of agents based on predicted future performance parameters of a call center. These parameters can include various defined variables, such as profit per contact and incoming call wait time. The system allows for the transfer of agents from different activities, including web chat, email, and various call campaigns.
Career Highlights
Peter is currently employed at Ser Solutions, Inc., where he applies his expertise in call center management. His innovative approach has contributed to the development of more efficient systems within the company.
Collaborations
Peter has worked alongside Jonathan M Wineberg, collaborating on various projects that aim to improve call center operations.
Conclusion
Peter D Morley's contributions to the field of call center management through his innovative patent demonstrate his commitment to enhancing operational efficiency. His work continues to influence the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile