The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 28, 2001
Filed:
Oct. 30, 1998
Applicant:
Inventors:
Jonathan M. Wineberg, Leesburg, VA (US);
Neil D. Pundit, Herndon, VA (US);
Arunachalam Ravichandran, Leesburg, VA (US);
Assignee:
SER Solutions, Inc., Herndon, VA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 ; H04M 3/44 ; H04Q 3/64 ;
U.S. Cl.
CPC ...
H04M 3/523 ; H04M 3/44 ; H04Q 3/64 ;
Abstract
A call center blending system in which the look ahead interval is variable and is equal to the average time an agent is engaged in an outbound call, including after call wrap-up work.