This inventor holds 4 USPTO granted patents. Top assignee: Ser Solutions, Inc.. Active years: 2001.
Company Filing History:
Years Active: 2001
Title: Innovations by Jonathan M Wineberg
Introduction
Jonathan M Wineberg is an accomplished inventor based in Leesburg, VA (US). He holds a total of 4 patents that showcase his innovative contributions to the field of call center technology. His work focuses on improving agent performance and optimizing call handling processes.
Latest Patents
One of his latest patents is titled "Reassignment of agents." This invention outlines a process for reassigning agents based on their performance in the last performance interval. If an agent's performance is superior, they are moved to a higher campaign, which offers greater remuneration for the call center. Conversely, if an agent's performance is inferior, they are reassigned to a lower campaign. The system ensures that agents who meet performance objectives maintain their current assignments.
Another significant patent is the "Call center outbound/inbound balance system." This invention provides a method for transferring agents based on predicted future inbound average call waiting times. By analyzing the rate of change in average call waiting times, the system determines whether to add or delete agents to maintain performance within acceptable ranges. This innovative approach enhances the efficiency of call center operations.
Career Highlights
Jonathan M Wineberg is currently employed at Ser Solutions, Inc., where he continues to develop and refine his innovative ideas. His work has significantly impacted the call center industry, leading to improved operational efficiency and agent performance.
Collaborations
Throughout his career, Jonathan has collaborated with notable colleagues, including Neil D Pundit and Arunachalam Ravichandran. These partnerships have contributed to the development of his innovative patents and have fostered a collaborative environment for technological advancement.
Conclusion
Jonathan M Wineberg's contributions to call center technology through his patents demonstrate his commitment to innovation and efficiency. His work continues to influence the industry, making significant strides in optimizing agent performance and call handling processes.