Arunachalam Ravichandran

Title: Innovations by Arunachalam Ravichandran

Introduction

Arunachalam Ravichandran is an accomplished inventor based in Centreville, VA (US). He has made significant contributions to the field of call center operations through his innovative patents. With a total of 3 patents, Ravichandran has developed solutions that enhance the efficiency and performance of call center agents.

Latest Patents

Ravichandran's latest patents include a process for the reassignment of agents based on their performance in the last performance interval. This innovative approach ensures that agents who perform superiorly are moved to higher-paying campaigns, while those with inferior performance are reassigned to lower-paying campaigns. The system is designed to maintain optimal performance levels by adjusting agent assignments according to their performance metrics.

Another notable patent is the call center outbound/inbound balance system. This system predicts future inbound average call waiting times and adjusts the number of agents accordingly. By analyzing the rate of change in call waiting times, the system determines whether to add or delete agents to maintain performance within acceptable ranges. This proactive approach helps in managing call center operations more effectively.

Career Highlights

Ravichandran is currently employed at Ser Solutions, Inc., where he continues to innovate and improve call center processes. His work has been instrumental in developing systems that enhance operational efficiency and agent performance.

Collaborations

Ravichandran collaborates with talented individuals such as Jonathan M Wineberg and Neil D Pundit, contributing to a dynamic work environment that fosters innovation.

Conclusion

Arunachalam Ravichandran's contributions to the field of call center operations through his patents demonstrate his commitment to innovation and efficiency. His work not only benefits his company but also sets a standard for the industry.