Company Filing History:
Years Active: 2001
Title: Innovations by Neil D Pundit
Introduction
Neil D Pundit is an accomplished inventor based in Herndon, VA (US). He has made significant contributions to the field of call center management through his innovative patents. With a total of 3 patents, Pundit has developed systems that enhance the efficiency and performance of call center operations.
Latest Patents
One of Neil D Pundit's latest patents is titled "Reassignment of agents." This process allows for the reassignment of agents based on their performance in the last performance interval. If an agent's performance is superior, they are moved to a higher campaign, which refers to a campaign that provides greater remuneration for the call center. Conversely, if an agent's performance is inferior, they are reassigned to a lower campaign. If their performance meets the objective, their assignment remains unchanged. This system is designed to optimize agent placement based on performance metrics.
Another notable patent is the "Call center outbound/inbound balance system." This invention transfers agents based on a predicted future inbound average call waiting time. The system predicts future average call waiting times by analyzing the sampled average call waiting time and the rate of change between samples. Based on this prediction, the system determines whether to add or delete agents to maintain acceptable inbound performance parameters.
Career Highlights
Neil D Pundit is currently employed at Ser Solutions, Inc., where he continues to innovate in the field of call center technology. His work focuses on improving operational efficiency and enhancing the overall performance of call center agents.
Collaborations
Throughout his career, Pundit has collaborated with notable colleagues, including Jonathan M Wineberg and Arunachalam Ravichandran. These collaborations have contributed to the development of his innovative patents and have furthered advancements in call center management.
Conclusion
Neil D Pundit's contributions to the field of call center technology through his patents demonstrate his commitment to innovation and efficiency. His work continues to impact the industry positively, making call centers more effective and responsive to performance metrics.