Company Filing History:
Years Active: 2006-2011
Title: Innovations by Robert Scarano
Introduction
Robert Scarano is an accomplished inventor based in Monroe, Connecticut. He holds a total of five patents, showcasing his expertise in audio data analysis and automated quality monitoring systems. His innovative contributions have significantly impacted the fields of speech recognition and customer interaction evaluation.
Latest Patents
One of Scarano's latest patents is titled "Methods and apparatus for audio data analysis and data mining using speech recognition." This invention provides an audio analysis intelligence tool that features ad-hoc search capabilities using spoken words as an organized data form. An SQL-like interface is utilized to process and search audio data, combining it with traditional data forms to enhance the search for audio segments that meet minimum confidence levels for a match. Another notable patent is the "System for and method of automated quality monitoring." This system automates call monitoring activities to evaluate and improve agent-customer interactions. Instead of listening to entire calls or monitoring only a small fraction, the system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, it empowers contact center operators to address quality issues, measure, coach, and reward agents more accurately, and identify critical business trends.
Career Highlights
Throughout his career, Scarano has worked with notable companies such as Ser Solutions, Inc. and Siemens Enterprise Communications, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in technology and customer service.
Collaborations
Scarano has collaborated with talented individuals in his field, including Lawrence P Mark and Geoffrey J Giordano. These partnerships have fostered a creative environment that has led to the development of impactful inventions.
Conclusion
Robert Scarano's contributions to audio data analysis and automated quality monitoring systems highlight his innovative spirit and dedication to improving technology. His patents reflect a commitment to enhancing user experiences and operational efficiency in various industries.