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Chicago, IL, United States of America

Mattersight Corporation

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USPTO Granted Patents = 70

Trademarks = 1

Forward Citations = 1,045

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23 inventors (with patents filed for the assignee):

Christopher Danson (63 out of 64 patents)

David Gustafson (53 out of 54 patents)

Douglas Brown (51 out of 52 patents)

4. Kelly Conway (48 out of 49 patents)

5. Roger Warford (28 out of 28 patents)

6. Melissa Moore (16 out of 16 patents)

7. Keene Hedges Capers (15 out of 15 patents)

8. Brendan Joyce (13 out of 13 patents)

9. William Duane Skeen (13 out of 13 patents)

10. Michael Glen Gates (12 out of 12 patents)

11. Alain Stephan (5 out of 5 patents)

12. Brittney Lynn McIngvale (4 out of 4 patents)

13. Jennifer Kuhn (4 out of 4 patents)

14. Tomasz Stadnik (3 out of 3 patents)

15. Samantha Shruti Desikan (3 out of 3 patents)

Core Competencies:

Behavioral Assessment

Predictive Routing

Coaching Analysis

Telephonic Communication

Customer Satisfaction

Biometric Analysis

Personality Analysis

Communication Trends

Video Analytics

Fraud Detection

Multichannel Communication

Interaction Prediction

70 patents: Sort by Forward Citations

1. 11336770 - Systems and methods for analyzing coaching comments (2022-05-17),

2. 11043136 - Personality-type training system and methods (2021-06-22),

3. 10915824 - Trend basis and behavioral analytics system and methods (2021-02-09),

4. 10748534 - Personality-based chatbot and methods including non-text input (2020-08-18),

5. 10601994 - Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center (2020-03-24),

6. 10448887 - Biometric customer service agent analysis systems and methods (2019-10-22),

7. 10419611 - System and methods for determining trends in electronic communications (2019-09-17),

8. 10410636 - Methods and system for reducing false positive voice print matching (2019-09-10),

9. 10366620 - Linguistic analysis of stored electronic communications (2019-07-30),

10. 10289967 - Customer-based interaction outcome prediction methods and system (2019-05-14),

11. 10276153 - Online chat communication analysis via mono-recording system and methods (2019-04-30),

12. 10276055 - Essay analytics system and methods (2019-04-30),

13. 10262268 - Predictive analytic systems and methods (2019-04-16),

14. 10262195 - Predictive and responsive video analytics system and methods (2019-04-16),

15. 10225403 - Outbound customer interaction pairing methods and systems (2019-03-05),

Company Overview

Mattersight Corporation, based in Chicago, IL, specializes in behavioral analytics, focusing on enhancing customer interactions through advanced technology. The company develops solutions that leverage behavioral assessment and predictive routing to improve telephonic communication and customer satisfaction. By utilizing coaching analysis and biometric insights, Mattersight aims to identify communication trends and personality traits, enabling organizations to optimize their customer engagement strategies and drive better outcomes.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 27 2026

70 Patents

#86 in Chicago, IL

#295 in Illinois

#5,251 in US

#10,653 in the World

Chicago, IL, United States of America

Mattersight Corporation

Forward Citations = 1,045

23 inventors:

Christopher Danson (63 out of 64 patents)

David Gustafson (53 out of 54 patents)

Douglas Brown (51 out of 52 patents)

4. Kelly Conway (48 out of 49 patents)

5. Roger Warford (28 out of 28 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Mattersight Corporation. Retrieved from https://idiyas.com/company/mattersight

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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