The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2019
Filed:
Oct. 04, 2013
Mattersight Corporation, Chicago, IL (US);
Christopher Danson, Austin, TX (US);
Brittney Lynn McIngvale, Chicago, IL (US);
Alain Stephan, Glenview, IL (US);
Tomasz Stadnik, Chicago, IL (US);
Samantha Shruti Desikan, Oak Park, IL (US);
Roger Warford, Hoschton, GA (US);
MATTERSIGHT CORPORATION, Chicago, IL (US);
Abstract
The methods, apparatus, and systems described herein facilitate decision-making by providing predictions of outcomes and behaviors. The methods include receiving a communication between an agent and a prospect, analyzing density of keywords in a text version of the communication to determine the type of communication and amount of value time, determining if the communication is a first meaningful contact based on the type of communication and amount of value time, and predicting a likelihood of a prospect's action based on the determination.